118118 Money loans default

peteuk

I’m not sure this is the right place to post.

118118 applied a default on my loan on 10 Dec 2020, the account was in an agreement (Covid - furlough). A payment was made for November 2020 and then January 2021. So I missed Decembers payment only!

As with most communications with 118118, via email.  I can’t remember receiving any potential default notice or missed payment notification.  So I missed payment and 9 days to apply a default.   Is this normal?

sourcrates

Anything other than full contractual repayment can trigger a default.

Makes no difference what arrangement is in place, however you should have had the opportunity to rectify the situation, by the receipt of a default notice, under sec 87 CCA, therefore you were denied the opportunity to do so.

The non-receipt of a default notice under sec 87 of the act, does not in itself constitute a punishable breach of the regulations, but could form the basis of an official written complaint, should you wish to pursue the matter further.

Consumer Credit Act 1974 (legislation.gov.uk)