How to contact HMRC for free
919 Posts

in Cutting tax
Hello,
I filled in an R40 form in June to reclaim £1.25 in tax back from the Halifax reward account. I noticed just over a month ago that the form had been processed but am yet to receive my cheque for £1.25. I would like to find out what has happened to it but am having difficulty finding a way to contact them. I am in the unfortunate position of having a PAYG mobile phone (as I barely use it) and it costs me extra to dial 03 numbers from the landline. Does anyone know a way of getting in touch with HMRC for free? I have tried all of the 0800 numbers that I can find on their website to different departments and none of them will transfer me through to the right department.
I filled in an R40 form in June to reclaim £1.25 in tax back from the Halifax reward account. I noticed just over a month ago that the form had been processed but am yet to receive my cheque for £1.25. I would like to find out what has happened to it but am having difficulty finding a way to contact them. I am in the unfortunate position of having a PAYG mobile phone (as I barely use it) and it costs me extra to dial 03 numbers from the landline. Does anyone know a way of getting in touch with HMRC for free? I have tried all of the 0800 numbers that I can find on their website to different departments and none of them will transfer me through to the right department.
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*that's what the £1.25 is deducted from, it doesn't relate to the frequency of the payment.
Obviously it is not worth involving an MP for a sum of £1.25, but if you are getting poor service then probably so are many more people.
I shalln't get my MP involved for now, especially as it is for £1.25 but the idea of complaining is a good one. I shall put in a complaint to HMRC.
Send a message and they will respond. It's free. And they don't usually take long to respond. Well, they haven't to me anyway - and it certainly isn't weeks.
Webchat often isn't working. And you can complain about that when you send them a message - or fill in the survey comment form when you are asked if everything went well for you during your visit to their website.
I think the online facility is great. Saves a lot of time, effort and trouble.