Metro Bank Mortgage

curtis122

Has anyone got or is going through the process of getting a mortgage through Metro and share their experience?

I'm currently re-mortgaging with them and its been over 4 months, they asked for loads of info initially, then nothing for ages then after a long time just asked for something else then after a while wanted something else. They have said they have a 10 working days 'update' timeframe but after the last 10 days the update was, they would give us an update in another 10 days. Its driving me batty as it should be straight forward we can more than afford it and I don't think there is much more we can send in other than our blood samples! 

I know a lot of people are looking at sorting their mortgages out currently but this is just taking ages and no updates other than asking for yet more info then nothing again for ages. It has not helped that since, I've read some reviews and a few have said their underwriters are not very good. I suppose I'm just looking for reassurance really from people who have a Metro mortgage as I'm worried its going to end up not happening.

Twins

curtis122 said:

Has anyone got or is going through the process of getting a mortgage through Metro and share their experience?

I'm currently re-mortgaging with them and its been over 4 months, they asked for loads of info initially, then nothing for ages then after a long time just asked for something else then after a while wanted something else. They have said they have a 10 working days 'update' timeframe but after the last 10 days the update was, they would give us an update in another 10 days. Its driving me batty as it should be straight forward we can more than afford it and I don't think there is much more we can send in other than our blood samples! 

I know a lot of people are looking at sorting their mortgages out currently but this is just taking ages and no updates other than asking for yet more info then nothing again for ages. It has not helped that since, I've read some reviews and a few have said their underwriters are not very good. I suppose I'm just looking for reassurance really from people who have a Metro mortgage as I'm worried its going to end up happening.

Hi Curtis, I'm in the exact same boat as you!  Having a terrible experience with Metro and wished we never went with them.  We are 2 months now into the process and they are super slow in every response.  Whenever our broker goes back with more info we seem to go to the back of the queue and it takes them another 3 days to reply which is so frustrating.
Our chain is threatening to pull out now if they don't hear something.  I'm beyond worry, feeling sick to the stomach and worried we could lose everything.   

Do let me know if you have any success - good luck!!  

curtis122

Well we have been sat here a month now with no update given we waited 10 days and then the update they gave us then was to wait another 10 days. The next 10 days is up tomorrow and I'm not holding my breath on hearing from them but you never know they may surprise us. Our solicitor keeps badgering us as they are waiting for the offer to proceed but I keep telling them, nope don't have it yet and they have to do the valuation before, at this rate the price would have gone down.

Ours is just a re-mortgage so don't have any buyers/chain to add to the misery so I really feel for you as that must be horrendous knowing it could all fall through. I hope it all gets sorted soon for you. 

Twins

That is just awful!  Your waiting time has been beyond ridiculous.   Are you using a broker at all?  Could they use their Business Manager to intervene as you have been waiting way beyond what they had originally quoted.  Fingers crossed you get there soon.