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How Long to Ipsos take to reply to messages?

Makingabobor2
Posts: 4,257 Forumite

I set up an Ipsos account a week ago with a new email address I had created. Had a problem with the email and couldn't remember the password and eventually got locked out of it and can't access it. I have messaged Ipsos 3 times now asking them to change my email address to a different one and explained why, but so far have had no response. Anyone got any experience of how long they normally take? I am hoping they are not emailing me at the address which I am locked out of, I did explain that I can't get into it, but I wonder if some people don't read messages correctly. IF they don't reply I will have to set up a completely new account, but I have over 1100 points waiting to claim
Making the debt go down and savings go up
LBM 2015 - debt £57K / Now £28,524....its going down
Mortgage Free December 9th 2024! 18mths ahead of schedule. Since 2022 we paid over £15K in OPs.
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Studies/surveys August £32.11
Decluttering items 986
Books read 16
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My debt free diary...https://forums.moneysavingexpert.com/discussion/6396218/we-will-get-this-debt-d£own-the-savings-up
LBM 2015 - debt £57K / Now £28,524....its going down
Mortgage Free December 9th 2024! 18mths ahead of schedule. Since 2022 we paid over £15K in OPs.
Challenges
EF #68 £590/£3000.
Studies/surveys August £32.11
Decluttering items 986
Books read 16
Jigsaws done 10
My debt free diary...https://forums.moneysavingexpert.com/discussion/6396218/we-will-get-this-debt-d£own-the-savings-up
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