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How Long to Ipsos take to reply to messages?

I set up an Ipsos account a week ago with a new email address I had created. Had a problem with the email and couldn't remember the password and eventually got locked out of it and can't access it. I have messaged Ipsos 3 times now asking them to change my email address to a different one and explained why, but so far have had no response.  Anyone got any experience of how long they normally take? I am hoping they are not emailing me at the address which I am locked out of, I did explain that I can't get into it, but I wonder if some people don't read messages correctly.    IF they don't reply I will have to set up a completely new account, but I have over 1100 points waiting to claim
Making the debt go down and savings go up

LBM 2015 - debt £57K / Now £28,084....its going down

 Mortgage Free December 9th 2024! 
18mths ahead of schedule.  Since 2022 we paid over £15K in OPs.

Challenges

EF #68  £850/£3000
.

Studies/surveys  October £64.89

Decluttering items 1363/
2025
Books read    20
Jigsaws done  11

My debt free diary...https://forums.moneysavingexpert.com/discussion/6396218/we-will-get-this-debt-d£own-the-savings-up


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