Nectar Smart Shop (Sainsburys).

dealyboy

On vouchers, I generally receive 'price correction' vouchers in the app on the day of the delivery of my 'Sainsbury's offers' (can be up to a week later). If I am at a generic self scan I can scan the barcode of the voucher (.jpg works), if at a smartshop till I ask for assistance and they key in the code.

PS. Doing smartshops with my phone is such a faff, sometimes I need four hands: for phone, stylus, product and shopping list. I often leave my shopping list on a shelf (or on the floor) but sometimes its the product! and I only notice when I get home.

Doom_and_Gloom

The phone version has an area where you can have a list and check it off as you go so you can do that instead of a paper version. Just go into the app before and do your list. You do have to go between the scanning part and the list but I find it helps.

GC3

Sainsbury's Smart Shop not so smart!  This actually takes longer. You have to pay at self check out till & much of the time there is an anti-theft check so must wait for a (scarce) staff member to arrive, rummage through your shopping, squash a lot of items & select 5 items to rescan. It is quicker and easier to rescan everything at the till. Thing is you have to enter your Nectar card at start so the scanner contains personal data but the scanner just stalls and you can't delete your order and Nectar details. Surely for data protection and reassurance it should be possible to delete the order and Nectar details and get confirmation of this.

jon81uk

GC3 said:

Sainsbury's Smart Shop not so smart!  This actually takes longer. You have to pay at self check out till & much of the time there is an anti-theft check so must wait for a (scarce) staff member to arrive, rummage through your shopping, squash a lot of items & select 5 items to rescan. It is quicker and easier to rescan everything at the till. Thing is you have to enter your Nectar card at start so the scanner contains personal data but the scanner just stalls and you can't delete your order and Nectar details. Surely for data protection and reassurance it should be possible to delete the order and Nectar details and get confirmation of this.

What personal details are on the scanner? A Nectar card number is not personal data. Some of the scanners display your first name (although I think that was Tesco), which I found useful to know I'd picked up the correct scanner, but I doubt first name only is a huge risk, so unless you have knowledge of the software on the scanners how do you know it "contains" personal data?

I've also never had the issues you are describing, I can't recall the last time I had a rescan, its probably over six months ago and although it was frustrating, having 1 out of 20 shops slower still meant all the others were much quicker than having to unpack the trolley/basket and then repack at the checkout.
My local Sainsbury's never seems to have a long wait to checkout either, there are four tills for SmartShop only and plenty of self-scan so I pick whichever of those has a shorter (usually no queue at either)
I've never had a scanner freeze or stall on me.

Can't recall the last time I shopped in that store without SmartShop.

GC3

“‘personal data’ means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.       (Information Commissioner's Office)

pumpkin89

@GC3 is correct that a Nectar card number is personal data from a GDPR perspective, but this is factored in to the T&Cs.

Your options are either to contact Sainsbury's and ask them to delete all your personal data, which is your legal right but means you will no longer be able to access Nectar discounts or functions (including SmartShop), or to accept that Sainsbury's holds some of your personal data in return for offering you these benefits.

GC3

The point made in the post concerns the way in which personal data is handled using Smart Shop readers: 'Surely for data protection and reassurance it should be possible to delete the order and Nectar details and get confirmation of this.'  Once you press checkout and scan on the reader it doesn't seem possible to do this. 

jon81uk

GC3 said:

The point made in the post concerns the way in which personal data is handled using Smart Shop readers: 'Surely for data protection and reassurance it should be possible to delete the order and Nectar details and get confirmation of this.'  Once you press checkout and scan on the reader it doesn't seem possible to do this. 

What personal data does the scanner hold that concerns you? If you don't like having a Nectar number then don't use one. 

suffolksweetie

Until today, I have been an ardent user of the SmartShop app on my phone, with that app and my Nectar account linked. Last week, after my Sainsbury’s shop, I changed my phone but did not log out of the SmartShop app before wiping the old phone (ready for trade-in). This week, on the new phone, I can’t log in to the SmartShop app, although I’m not entirely sure why. Last week, the email address associated with both SmartShop and Nectar had a ‘+’ after my name (before the ‘@‘), which is perfectly legitimate. Trying to use that to log in to the SmartShop app today created an error; there was something wrong with the email address. After going round in circles with various (foreign) help desks and chats on Twitter (X?) I’m no further forward. Nowhere in the SmartShop terms and conditions does it state one has to log out before wiping a phone. Any ideas, anyone?