Asda not honouring "£2 off Cornetto Soft Cookie & Chocolate" offer?

LandOfConfusion

I made a special trip to Asda earlier today to claim the Cornetto offer pictured below. I would have posted this in the MSE article comments but there isn't a Discuss or similar option so I might as well warn people here.

Anyay the voucher says you can only use the manned checkouts (not self service) and despite being nearly 5:30pm on a weekday there was only one manned checkout open and of course a very long queue (yes, I know, typical Asda). Fortunately there was a nice old lady who offered to let me in front of her as I only had one thing, so the ice cream didn't melt much not that it mattered. The operator first tried to scan the barcode but when that failed entered the code manually.

"Basket Failed".

So tried again.

"Basket Failed"

So one more time.

"Basket Failed"

Several minutes and two supervisors later and after I had apologised to everyone in the queue (twice!) the second supervisor finally declares that they can't accept the voucher on the phone and that they need a physical copy to retain. I explain to them that there is no physical copy and that the terms of the offer state I'm to use my phone but they still say no. So I leave empty handed.

I have sent a support request to the people operating the offer and will update if they respond.

-----------------------------------------------------------------------------------------------------------------------------------------------------

sarah1972

Pmd the team to move to supermarket coupons board x

LandOfConfusion

Still no progress but a relative had their gift card charged twice w.r.t. this offer yesterday. Apparently it went though and the correct amount was shown, so they offered the gift card and completed the purchase. After getting home they checked their receipt and along with the correct amount was a second separate charge for £2, the amount of the coupon. Apparently nothing was said and there was no indication, e.g. a second scan of the card to indicate that the coupon had been rejected or that additional money had been taken. 😠

I'd suggest that anyone who thinks their claim has actually worked check their receipt as this seems a very underhanded way of rejecting coupons.