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Old civil service pension

Hi all. I’m hoping someone has been in a similar situation or has some information that might be able to help my mam. She worked for the civil service between 1970 and 1976 and spoke to them about claiming the pension she would have accrued. They’ve advised her that she needed to have worked 5 years between 1972 and 1988 to receive anything, but the years prior to that aren’t considered. If I look on the gov civil service pension tracker, it states if you left between those years you only needed to work 5 years beforehand, which she has, but some were before 1972. Can anyone help at all or she’d any advice? Is there a complaints process, or is that a waste of time?  I’m happy to find out more information from her if that would help. Thanks to anyone who can help!  

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