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Surely the OP would have had to sign some paperwork to complete the VT process, and that paperwork would have stated the balance owing, if it had not reached 50%? OP needs to tell us if this is a PCP or HP agreement and how much they have already paid off. What's depressing is that the OP states that she 'couldn't afford £400pm for the car in the first place', but went ahead with the deal anyway. If it was a lease, would not the payments have remained at £400 for the remainder of the lease term, rather than reduce to £388?
I'm pretty sure they mean they couldn't afford £400 at the time they made the VT, not at the beginning of the contract.
It looks like they probably couldn't afford it back then either, but they presumably didn't realise.
I’m actually on my 13 hour shift and want to eat my food in my two half hour breaks so I will respond to everyone’s questions on my day off tomorrow if that’s ok??