Train Ticket Refund.

theshed
theshed Posts: 223 Forumite
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edited 22 August 2022 at 9:16AM in Public transport & cycling
My Son purchased a ticket from Liverpool to Bodmin. The first train was replaced with a coach due to an 'incident'.
The second train was delayed due to this, so he caught that. But the next two connections where missed.
It became doubtful that he would make the connection to Bodmin as he was now considerably behind schedule so we drove 90 minutes to Plymouth and met him there.
He is 19 but became very distressed on the journey as delays mounted and phone battery became low as he was keeping in contact with us.
Ticket was purchased at local part time station and trip involved four different Operators. Who do we contact about refund or compensation ? 
Thanks

Comments

  • daveyjp
    daveyjp Posts: 12,521 Forumite
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    The claim is against the train operator which caused the first delay.

    You could also try to claim for an adandoned journey, that claim is made at the station which sold the ticket.
  • Car_54
    Car_54 Posts: 8,212 Forumite
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    daveyjp said:
    The claim is against the train operator which caused the first delay.


    But he has no contractual relationship with that company. Any claim must be with the one which sold him the ticket.
  • daveyjp
    daveyjp Posts: 12,521 Forumite
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    edited 21 August 2022 at 1:33PM
    Car_54 said:
    daveyjp said:
    The claim is against the train operator which caused the first delay.


    But he has no contractual relationship with that company. Any claim must be with the one which sold him the ticket.
    Incorrect.

    From The Conditions of Travel

    "When you buy a Ticket to travel on scheduled train services on the National Rail Network you enter into a binding contract with each of the Train Companies whose trains your Ticket allows you to use."

    The operating company which causes delay is responsible for any delay repay payment.


  • theshed
    theshed Posts: 223 Forumite
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    Ok, thanks. So I make my claim against the Operator from whom the delay stemmed ?
    Which in this instance was the first.
  • MSE_ForumTeam5
    MSE_ForumTeam5 Posts: 966 Community Admin
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    We've moved this to the Public Transport board (from Motoring)
    Official MSE Forum Team member. Please use the 'report' button to alert us to problem posts, or email forumteam@moneysavingexpert.com
  • theshed
    theshed Posts: 223 Forumite
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    We've moved this to the Public Transport board (from Motoring)
    Thanks. Never a trust a search bar ... 😀
  • theshed
    theshed Posts: 223 Forumite
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    Thanks all. I made claim to Northern from whom ticket was bought. Claim approved and refund issued by WMR.
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