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Fibrus

in N. Ireland
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alan_nialan_ni Forumite
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Has anyone any experience of Fibrus as their broadband provider? Fibre broadband provided by Fibrus is now available in my area so keen to know what their broadband is like in terms of reliability and promised speed. 

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  • gerfgerf Forumite
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    I'm coming on here with a similar question as i actually have signed up and got connected today. my speed is only 60Mb rather than the promised 150 and was wondering about other peoples experience. not too pleased so far and will ring them tomorrow if it remains at this speed after 24 hrs. sign up and installation were painless and at £10/month it is half what i was paying for a similar speed. would love to know if the advertised speed will arrive  
  • gerfgerf Forumite
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    gerf said:
    I'm coming on here with a similar question as i actually have signed up and got connected today. my speed is only 60Mb rather than the promised 150 and was wondering about other peoples experience. not too pleased so far and will ring them tomorrow if it remains at this speed after 24 hrs. sign up and installation were painless and at £10/month it is half what i was paying for a similar speed. would love to know if the advertised speed will arrive  

    update on this. phoned customer care and after they remotely adjusted settings overnight we are now getting the 150Mb with an ethernet cable. wifi to the phones was still poor and a further phone call told me about using 5giga hertz wifi rather than 2 and how to set it on the phone. it's not difficult but there was no setup instructions with the router to tell you to check these things which was poor. with better initial guidance fibrus could save themselves a lot of bad feedback and customer service calls. my partner's older phone cannot do 5gig so he will be stuck with a slower wifi speed. all in all now happy with the speed which does seem consistent. wifi coverage with the router provided might be poor in a larger house but is ok for us. hope this helps for anyone thinking of changing. reading the feedback and reviews online would make you run a mile.
  • alan_nialan_ni Forumite
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    Thanks gerf for your experience so far with Fibrus. What speed are you getting with Wi-Fi?

    To get connected with Fibrus did they have to do any digging to bring cables in? If so, how did that go?
  • snowmensnowmen Forumite
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    No internet provider will ever guarantee wifi speeds - there are just too many local factors that affect this .... set up of house, capability of device, amount of devices etc.
    For example i used to only get 10 mbps when using my old phone on my wifi but when I upgraded my phone I now get 60 mbps on the same wifi connection.
    The wired speed to the router is the only thing that a provider will guarantee.
    You can get improvement on wifi coverge/strength of signal by buying your own better router but this will cost you money. All providers will provide you with a router but it  obviously won't be top spec.
  • gerfgerf Forumite
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    alan_ni said:
    Thanks gerf for your experience so far with Fibrus. What speed are you getting with Wi-Fi?

    To get connected with Fibrus did they have to do any digging to bring cables in? If so, how did that go?

    wifi on my phone is around the 140Mbps when in the same room as the router. going through 2 walls it drops to about 80 so still pretty good.
    fibrus uses overhead cables from the nearest bt pole. the young lad who did the installation says they use bt openreach fibre and their own only from house to pole. i think virgin has to dig.
  • gerfgerf Forumite
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    snowmen said:
    All providers will provide you with a router but it  obviously won't be top spec.
    bit of a false economy on their part surely, as a satisfied customer is one who gets the top speed and recommends the product to others. given the competition in this market i think it's in their interests to make sure you get optimum performance from the equipment provided.

  • snowmensnowmen Forumite
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    gerf said:
    snowmen said:
    All providers will provide you with a router but it  obviously won't be top spec.
    bit of a false economy on their part surely, as a satisfied customer is one who gets the top speed and recommends the product to others. given the competition in this market i think it's in their interests to make sure you get optimum performance from the equipment provided.

    True but I suppose it comes down to a cost thing for the company.
    A better router will help the wifi range but won't do anything for the wired speeds though.
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