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Online order, company now want more money
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KHellings2021
Posts: 1 Newbie
Hi all, hoping someone can help. I placed an order online with a reputable company yesterday; all went through ok but they emailed me a few hours later to say that the website had had a glitch and incorrectly priced the goods. They now want the extra money before processing the order. Do I have to pay up or is this their problem (which they have subsequently rectified)? Thanks.
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I believe that if you still want the goods then, unfortunately, you will have to pay the extra charge. However, you do have the right to cancel the order and get your money back.
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You either pay the extra or cancel the order. XKHellings2021 said:Hi all, hoping someone can help. I placed an order online with a reputable company yesterday; all went through ok but they emailed me a few hours later to say that the website had had a glitch and incorrectly priced the goods. They now want the extra money before processing the order. Do I have to pay up or is this their problem (which they have subsequently rectified)? Thanks.I’m a Senior Forum Ambassador and I support the Forum Team on Competitions Time, Shopping & Freebies boards, Employment, Jobseeking & Training boards If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.1
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