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Hi

I bought a restaurant voucher from Itison, due to family illness we were unable to use this, tbh it fell off the radar.  I've just remembered about it and find it expired in June.  The restaurant advise me they only get paid by Itison when a booking is fulfilled and they have a code to claim against.

Itison are telling me this has expired and I am not entitled to a refund or to move it to use on something else.  So I have paid for something I haven't received, the restaurant have not been paid and Itison have the money where no good or services were provided.

I am in Scotland, can anyone advise on what I can do please?

Many thanks

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