Waiting a month for YouGov reward £50

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Newbie
This Friday will be one month since I successfully redeemed 5,000 points for my first £50 YouGov reward. Still waiting for the money, despite several unanswered appeals to YouGov. Disgusted, to be honest. When husband redeemed his points the money was in his account same day! Feel like I have been conned 🥺
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http://www.mrs.org.uk/standards/complaint-handling
Got a response the next day and paid out in a week via a bank transfer. They did say that they were having issues with their payment partner. Annoying that they never responded to my other four enquiries.