FIT READING NOT ACCEPTED BY SCOTTISH POWER 20 July 2022 at 10:54AM in Green & ethical MoneySaving 9 replies 253 views

DREKLY

Good morning all,  i have tried to enter my 90 day fit reading
of 1,700 Kwh but via both the website or the phone in system,
it says " READING IS HIGHER THAN EXPECTED"  ?!!

Well, surprise surprise, it's been VERY SUNNY !!!

I have averaged over 19.75Kwh daily during this last quarter;

Today i managed to get through to a Scottish Power FIT advisor, via 0800 001 5156  who advised me that they are
going by government guidelines of a maximum generation
of, wait for it,  ... 16.38Kw / day ...     really ???

So for anyone else having this problem, you will have to reduce
your generated reading to allow it to be accepted... make of that what you will, it seems total nonsense to me.  🤔

Martyn1981

That's really, really weird. How can they have a 'reasonable' maximum when PV varies so much. I always thought that the computer throws out submissions that vary 'too much' for human authentication. At worst they should be asking you for a photo of the generation meter.

I notice many years ago that EDF would take a couple of weeks to pay my WNW Q4 generation, but the usual 2-3 days for the ESE system. So I rang, and they explained that it gets referred to a human for checking due .......... (they seemed a bit embarrassed to say it), so I helped by saying it's rubbish, and they agreed.

I assume they are using some sort of average range, since my WNW was generating spot on with PVGIS estimates for Q3, but yes, is still rubbish v's a sensible system.

Out of interest, if you pop your specs into PVGIS, what percentage of the PVGIS guestimate for the period did you get, 110%, 120%, 125%?

Also, is Scottish Power still reviewing your gen, or point blank refusal, and if refused, what do you do next, since your meter readings will always have that extra, do you enter a big (too big) figure for Q3? Do you have to wait for a poor period to balance it out.

Really, really weird! 

DREKLY

Hi Martyn, good to hear from you !

Yes, the reading I enter is just refused, so, as you have guessed,
I just multiplied the 16.38 by 90 days, rounded it slightly,
then entered that, and it was accepted !
Leaving me an excess of 225Kwh over, which will have to be
added over the autumn/winter quarters, hopefully.

This has never happened before, last year's summer quarter was similiar, and accepted ok, so maybe this is some new government directive for those of us with the 4Kw system?

I know a friend of mine with a similar 4Kw system was asked by SSE to provide photographic evidence of both the generation meter reading plus the meter number, which was challenging as he does not have a smart phone to take/send a photo via email, I think his grandson came to the rescue for that, but this shouldn't be necessary, surely.

70sbudgie

What rates are you getting for your FITs? (I'm on SEG, so don't know). I understand that with inflation, some of the early FITs are now giving really good rates. I wouldn't be surprised if the providers are getting a bit antsy about paying out such large sums so are sticking to the guidelines as rules. 

ispookie666

I hope that's something new.. last year I had  submitted one reading for the whole year🙈
Maybe split summer into two might be needed to reduce the average generation to the so called limit 

QrizB

DREKLY said:

I have averaged over 19.75Kwh daily during this last quarter;

That's almost 5kWh/kWp ...

of, wait for it,  ... 16.38Kw / day ...     really ???

and that's 4.095kWh/kWp.

Looking at a well-positioned UK system on PVOutput (this one, on the Isles of Scilly) they've also averaged around 5kWk/kWp for the past quarter. There could be a lot of people affected by this, depending exactly how their year is divided up.

(Even my average for the past three months is over 4kWh/kWp but, with E.ON Next using fixed 3-month windows, I'm always including April with May and June, and September with July and August. This reduces my period average below 4.)

DREKLY

Hi there QrizB, yes it has affected many others, if you google "Scottish Power fit reading problems", there are many comments on Scottish Power forums stating exactly the same, and also that the normal link for entering readings is no longer working,
.... S.P. are not the easiest of providers to deal with,
either,  they take about four weeks to complete payment too  🤐

1961Nick

DREKLY said:

Good morning all,  i have tried to enter my 90 day fit reading
of 1,700 Kwh but via both the website or the phone in system,
it says " READING IS HIGHER THAN EXPECTED"  ?!!

Well, surprise surprise, it's been VERY SUNNY !!!

I have averaged over 19.75Kwh daily during this last quarter;

Today i managed to get through to a Scottish Power FIT advisor, via 0800 001 5156  who advised me that they are
going by government guidelines of a maximum generation
of, wait for it,  ... 16.38Kw / day ...     really ???

So for anyone else having this problem, you will have to reduce
your generated reading to allow it to be accepted... make of that what you will, it seems total nonsense to me.  🤔

I had the same problem with my May quarter. I sent an email as instructed with a picture of the meter attached & received payment 3 weeks later. The average for that quarter was only 15.51kWh/day.

DREKLY

Update, in the last 21 days, i have generated 417Kwh...

Please note, Scottish Power, that's an average of 19.857 /day

😝

DREKLY

Here is a copy/paste comment from the scottish power community page.....

Re: Fit In Tariff meter submission error

Submitted FIT reading on the 3rd May 2022 and it stated outside of limit. I have 10 years of records and this was not higher than any other years so why the statement its out side of limits. I tried the phone system and recieved the same issue so submitted a photo of my meter via email as stated. Well it is now the 24th May 21 days after my submission and no payment. This is poor service for payment. If i failed to pay my bill after 21 days I would have red letters and threats of my supply being cut off. Please sort your system out and at least send an acknoledgement that its in the system. Communication please.

 https://community.scottishpower.co.uk/t5/My-Energy/Fit-In-Tariff-meter-submission-error/td-p/21360/page/4