Sainsbury's SmartShop and My Nectar Price issue

I've noticed over the past few months that when using the SmartShop scanning device, in store in Sainsbury's, that occasionally the price for an item is higher than the shelf price.

This seems to happen when there is a "My Nectar Price" for the item which is higher than the shelf price.

The higher price is charged at the checkout.

I've tried to raise this with Sainsbury's customer service in store and online but in both cases they don't acknowledge the problem and say I need to contact Nectar.

I have contacted Nectar through their online chat and managed to get a somewhat tacit acknowledgment but I'm not convinced they are looking into it.

As this has been going on for a few months now I imagine 1000s of customers will have unwittingly paid extra for some items.

Has anyone else here noticed this pricing issue?


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