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Train Strike claiming Refund and NOT pay admin fee
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My advice is not to book with EMR in future as they should not be charging a fee.I recently experienced a cancelled train and my options were to either travel later and claim delay repay or make my own arrangements and claim a refund. I chose the latter because I could not afford to be late; I put in the claim through the company I bought from (Trainsplit) and it was processed later in the same day and I was not charged any admin fee.EMR should be doing the same, they should not be charging a fee!0
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