Received a txt from GlobalPrize - Is this legit?

amsquared

Heart: Congrats! You're a Heart Prizewinner! Please confirm your details here: https://******* Questions? Call 03332002000 and quote ref: *********

The phone number appear to be correct for Heart Radio, when I click on the link it takes me to a form Prize Fulfilment asking for usual name address details etc

States prize is a £500 voucher

I've tried to search for Heart £500 vouchers but can't see anything obvious in the past few months.

Any thoughts what comp this was so I can thank the OP.

Comping_Rich

This closed yesterday, includes £500 spending money - https://forums.moneysavingexpert.com/discussion/6368522/e-12-07-win-a-family-trip-to-the-usa-with-lidl#latest

Comping_Rich

Could it be for Tesco vouchers, https://forums.moneysavingexpert.com/discussion/6364212/e-03-07-win-1-000-of-tesco-vouchers#latest ? Perhaps they send them in £500 increments.

cagsd

I have to say it looks dodgy, but if the phone number is correct then maybe it's kosher.  Before I clicked on anything, I would a) phone Heart with the reference number and see if they know anything and / or b) tweet them @GlobalSupport and ask if this is how they inform winners.  You say it's the correct phone number, I take it you googled it and Heart came up? Maybe phone it (by typing into keypad, not clicking any linked numbers) and see if someone can help.  Or there is an email address customer.support@global.com if you prefer to have a record of your enquiry.

mjm3346

Don't know if it was on here but Heart were running one with 2 prizes a £1,000 voucher and a £500 voucher that closed this morning

amsquared

Thanks everyone

I think I may have solved it. In April Heart phoned me and told me that I had won £500 of vouchers spread over a few shops and venues at Fort Kinnaird Edinburgh and they asked for my details.

After 5 weeks with no sign of the vouchers I tweeted @GlobalSupport and they said they would chase it for me. I got an email from one of their team saying they would sort it out with the company that manages their promotions but again nothing happened. I emailed again a few times including last week (11 weeks after the congrats call and email) and was again told that they would chase it.

I followed the link on this morning's txt and completed my details. An hour later the prize company phoned to confirm which vouchers I wanted and stated that Heart had never passed my details to them. I have now been promised the vouchers, a mix of e vouchers and plastic ones within the next 5 days. 

So the txt was genuine and the problem is solved - unless of course I have won another £500 voucher from another Heart comp.

cagsd

Glad you got to the bottom of it! Hope the vouchers come soon x

amsquared

cagsd said:

Glad you got to the bottom of it! Hope the vouchers come soon x

Thanks - prize provider very flexible and changed one of the vouchers we didn’t think we would use. We have already received 3 of the 4 vouchers by email and the 4th voucher is coming by post. 

Still can’t find the comp on MSE I may have entered from another site. 

Think the delay was definitely caused by Heart not sending my info through back in April because the prize provider has been excellent. 

Useful to know about Global sending txt messages to gather delivery info for prizes. Perhaps this is a new way they are using.