Am I liable to pay if a loan company has sent me an e mail confirming my account is settled.

bashyaboot

I had a pay day loan with a huge apr (I know this was a silly decision but I was desperate). Last month I got a bonus from work and used part of it to pay off the loan to save money in the long run. I called up the company and paid £300 (the original loan was £200 and had already paid 2 instalments of £58). I asked for an e mail to confirm the loan was closed and received one saying: “ Please accept this email as confirmation that the above agreement is now completed.” I’m now being told they have a new system and that the payment didn’t go through however I now no longer have the money to pay it off. Do I still have to pay if they have sent me confirmation that the loan was settled?

[Deleted User]

If an error occurred with the payment and there is still an outstanding debt, then yes, you still owe it.

If the payment didn't go through, you should still have the funds in your account.