We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
Nationwide - poorer service for existing customers?
Sparky67
Posts: 1,147 Forumite
We are looking to move and are on a fixed rate mortgage we can port. We got an agreement in principle and were advised we could complete the process online. However, it doesn't work if you want to port, only if you want to buy a new product. So we rang them and we now have to wait over two weeks for a appointment with an online mortgage adviser. If we were new we customers we could have complete the application online in 30 minutes. They have advised the appointment will be 2 hours long!
Isn't this unfair on existing customers? We know exactly what we want, but a 2 hour appointment is surely going to be them trying to flog us a new (more expensive) deal. Is there any way we can speed the process up - for example would a mortgage adviser through the estate agent be able to move things along more quickly then we can?
Isn't this unfair on existing customers? We know exactly what we want, but a 2 hour appointment is surely going to be them trying to flog us a new (more expensive) deal. Is there any way we can speed the process up - for example would a mortgage adviser through the estate agent be able to move things along more quickly then we can?
0
Comments
-
@sparky67 As long as it's a fairly standard port, you should be able to get this done through a mortgage broker. It may not make the underwriting process any quicker (as Nationwide service-levels are abysmal at the moment), but you can definitely skip the 2 week wait for a 2 hour appointment and the risk of rates rising further in that time.
MSE guidance here on how to find a broker (including plenty of fee-free ones)
https://www.moneysavingexpert.com/mortgages/best-mortgages-cashback/#step3I am a Mortgage Adviser - You should note that this site doesn't check my status as a mortgage adviser, so you need to take my word for it. This signature is here as I follow MSE's Mortgage Adviser Code of Conduct. Any posts on here are for information and discussion purposes only and shouldn't be seen as financial advice.
PLEASE DO NOT SEND PMs asking for one-to-one-advice, or representation.
2 -
We're not interested in the rates at the moment - we are 2 years into a 5 year fixed rate so just want to port what we have. We are not interested in any new products. It just seems a frustratingly slow process to just move what we have...1
-
Did you ask why it needed such a long appointment?
Maybe they think there is a lot of review from 2 years back if their processes have changed dramatically.I’m a Forum Ambassador and I support the Forum Team on Debt Free Wannabe, Old Style Money Saving and Pensions boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.
Click on this link for a Statement of Accounts that can be posted on the DebtFree Wannabe board: https://lemonfool.co.uk/financecalculators/soa.php
Check your state pension on: Check your State Pension forecast - GOV.UK
"Never retract, never explain, never apologise; get things done and let them howl.” Nellie McClung
⭐️🏅😇🏅🏅🏅🏅0 -
Use a free broker, why on earth would you want to subject yourself to a TWO HOUR long appointment with a bank and wait two weeks for that privilege.
1
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 354.3K Banking & Borrowing
- 254.4K Reduce Debt & Boost Income
- 455.4K Spending & Discounts
- 247.2K Work, Benefits & Business
- 603.9K Mortgages, Homes & Bills
- 178.4K Life & Family
- 261.4K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.7K Read-Only Boards