Contacting creditors via email rather than letter?

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booksandbaconbooksandbacon Forumite
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I'm setting up a DMP and sending out holding letters to my creditors - some of whom have email contact information. Is it acceptable to liaise via email or should I stick with letters for all of them?

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  • gwynlasgwynlas Forumite
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    It is best to stick to letters and print off a copy for yourself as beyong negociation time payments might go on for years and emails might not be saved long term. Similarly if you are asked for proof of posting or aend things by signed for delivery paper copies mean everything can be kept in one place.
  • booksandbaconbooksandbacon Forumite
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    @gwynlas ok great, thanks!
  • Ebe_ScroogeEbe_Scrooge Forumite
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    These days, emails are classed as "legal documents".  The last bank I worked at, all emails had to be archived for 7 years because they were classed as legal documents.

    Having said that, there's no substitute for a "hard copy" in my book, for things that really matter.
  • fatbellyfatbelly Forumite
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    Emails are classed as 'in writing' - try it. It's only a holding letter
  • Newmum92Newmum92 Forumite
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    I sent all of my letters via email - I used the ceoemail website and emailed all of the ceo’s which usually you get an automated reply acknowledging receipt. I also found they were dealt with very quickly, and they either replied via email or responded by letter. So far I haven’t had any issues with the emails. At least you have an evidence trail and things can’t get lost! 
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