Government Gateway access

Plasticman

My wife had the same problem. Ended up filling in a form and is waiting for details of her NI contributions to be sent on paper via the post! 

alanobrien

dunstonh said:

 I am retired so dont get a p60,

A lot of retired people get a  P60.  For example, if you have pension income (other than state) then P60s are still generated.

I just received what interactive investor refer to as a P60 "substitute" (my first) which does not include all the data fields of a "proper" P60 so is of no use for identification purposes on the gov.uk tax site.  I attempted to use it and couldn't answer the first question for this reason.

alanobrien

p00hsticks said:

alanobrien said:

tekiM said:

Hi all - be gentle with the new boy!

I'm posting a query re the above as it relates to the item in Martin's email this am dealing with NI contributions records.  I followed the links and realised (with a groan) that I would have to go to the GG.  Coincidentally, I had tried to get on it yesterday to access my personal tax account to no avail.

The problem is this:  After jumping through all the hoops to sign on, I get to the identity check, which invites you to chose 2 out of 3 items to be quizzed on.

First - a current UK passport.  I suspect there are many (if not millions) who do not have one (particularly after the last few years...)

Secondly - details of a credit card or phone contract.  I dare say I could rustle up one of these eventually.

Thirdly, and this is the 'piece-de-resistance' - a NORTHERN IRELAND DRIVING LICENCE!!  Do these clowns realise how vanishingly small is the proportion of the UK population that holds such a thing?

I've raised the issue with HMRC.  They gave me the old adios as they did not consider it a technical problem with the website!

So - how have other forum members managed to log on?  And how else do I get my NI information other than a lengthy phone wait plus '10 working days'' for a paper notification to arrive?

Its a big issue, its all over the support forums  https://community.hmrc.gov.uk/customerforums/
I had a similar issue,  my passport expired during the covid lockdown so i didn't renew it.   I am retired so dont get a p60, i have an english (not NI) driving license etc so little chance of validating my id despite having paid tax for 45 years.    

If you have a private pension then the Pension company ought to be issuing you with a P60 ?
As an aside - If you can spare the money, I'd strongly recommend you renew your passport at some point, even if you have no intention of travelling abroad. These ID checks are becoming more and more stringent, and IMHO, working out at £7.50 a year, the cost of a passport is well worth it in terms of avoiding a lot of hassle when trying to prove ID.
As an example, we've recently seen a thread over on the house selling board where an elderly lady trying to sell her home is having to change conveyancer because she can't prove her id to the satisfaction of the one she originally went with. 
And possesion of a passport would get you one step closer to passing the Government Gateway checks...  

Yes i just reveived a P60 "substitute" from the pension company but it doesn't have all the data fields of a proper p60 so is of no use for id purposes.      I did let my passport lapse during covid as i wasn't going abroad anywhere but have now renewed it.   I will try again with the passport and credit ref options when the passport turns up.