home of research - payment query

wellsie82

thats positive if others are getting responses too, maybe it was a genuine delay their end in replying, proof will be if/when we receive the payment


paddy2006, only just noticed your reply, thanks for the contact details, will keep them handy just incase

wellsie82

i replied back to them yesterday with all the answers to their questions and i have just chased them 24 hours later

i was going to wait until exactly 6 weeks had passed but i thought sod it ive kept to my side and done their surveys promptly, the balls in their court now

i'll email them every day until they reply back and will also ring them if i have to

has anyone else had the same kind of email as i received on the weekend?

wellsie82

Dear Member,

Thank you for your mail.

Please note that I have forwarded your mail to the Financial department and will get back to you once I hear from them.


Have a nice day!

Warm Regards,
Sushma Hegde,
Member Services Manager,
HomeofResearch.

latest response, anyone else chasing them?

LadyInBlack

I'm chasing them regarding a survey that I wasn't credited for. They have been the biggest pain in the a*** i've ever come across. Sushma Hegde must be the only person who works in the customer services dept and she's not very good at that. I've emailed her about 6 times in all and all I get is "I have passed your details on to blah blah and points will be credited in due time..." I've asked her for a phone number where I can speak to someone personally and get fobbed off! Their CS are a joke.

Edited to say: how patronising is "have a nice day!" at the end of every email?? Sorry...i'm just having a really bad day today.

wellsie82

LadyInBlack wrote: »

I'm chasing them regarding a survey that I wasn't credited for. They have been the biggest pain in the a*** i've ever come across. Sushma Hegde must be the only person who works in the customer services dept and she's not very good at that. I've emailed her about 6 times in all and all I get is "I have passed your details on to blah blah and points will be credited in due time..." I've asked her for a phone number where I can speak to someone personally and get fobbed off! Their CS are a joke.

Edited to say: how patronising is "have a nice day!" at the end of every email?? Sorry...i'm just having a really bad day today.

strange that, ive never had a survey which hasn't beed added to my account instantly, my trouble is getting the cash off them!

unless they sort the payment out soon i wont be doing anymore of their surveys even if their rewards are better than most of the others

LadyInBlack

I've had about 3 surveys that weren't credited but they have been only very recently. I'm very close to redeeming my £20 from them too *wonders if that's got anything to do with it*

wellsie82

i give up, asked them last night how long they'll take to "look into it" and got this back

Dear Member,

Thank you for your mail.


Please note that we are looking in to this matter as a matter of urgency and
you should receive it in few days.

Have a nice day!

Warm Regards,
Sushma Hegde,
Member Services Manager,
HomeofResearch.

so have just emailed the idiot back asking what will i receive in a few days? an email explaining why they haven't paid me or the actual cheque i requested six weeks ago

wellsie82

i have just fallen off my seat - the cheque has landed on my doormat!

it's dated 19/12/07 and i have just emailed them again asking whether this was a genunine error their end or whether next time i will have to email them numerous times to get my payment

if it helps anyone, the cheque has come from "The id Factor2, 1st Floor, 69-73 Theobalds Road, London, WC1X 8TA, telephone 0207 618 4670, email [EMAIL="enquiries@theidfactor.com"]enquiries@theidfactor.com[/EMAIL]. the letter isn't signed but the name on it is Paul Dixon

just got to get the cheque cashed now :-)

chloes

Wow, well done for persisting then!
I am only at £10.50 but h my last 3 surveys havent been credited

klb_3

At last, my cheque has arrived too.

I redeemed my points on 22 October. The cheque I received was dated 05/12/2007 and the envelope was franked 19.12.07.