Black Levi 501 Jeans

EssexHebridean

That really is excellent service - good to hear! 

oystercatcher

Putting a cup of salt (table salt) in the wash can help to set loose dye. 
Very good customer service though.

Floss

Personally I would return them to the store without doing anything else!

pollyanna_26

I have quite a collection of slim bootcut jeans Indigo or Black , Some Levi , Next when they were good quality and a pair of Flemings - they used to make jeans to measure for only a few pounds more than those in the shops some of them are over 20 years od and still in perfect condition.

I have always washed them on a low temperature programme and use a wool wash I use for knitwear. When colour catchers came along I started putting a couple of them in the drum.

Mine never get dirty. I just freshen them up after a few wearings and never tumble dry them.

I have noticed in the last few years the quality isn't as good from many sources.

I bought Next for years until i found myself returning them to the store. Not the quality they were . Discovered they'd moved production abroad and it was fast fashion.

Your jeans don't sound right. They shouldn't be shedding dye like that. It could be they're fakes or the company have lowered their standards.

polly

Pollycat

Floss said:

Personally I would return them to the store without doing anything else!

I would have taken them back too.

Sandtree

Grumpy_chap said:

Called into the Levi store and the service was absolutely superb, especially given the jeans were not purchased direct but via a third party.  

...

Really surprised at such an excellent standard of customer services.  I will do the couple of cool washes as suggested, which will hopefully do the trick.  I have nothing to lose. 

Levi I always find a bit of an odd company... I am sure 95% of their products sold are sub £100 but they also do their £500 Lot 1 made to order option (assuming you go with a basic fabric, price goes up a lot for more exotic options) and the few that I know that have them say they really are close to being bespoke jeans. 

Their service is in line with those much more at the Lot1 end of the market even if you have bought at the extreme opposite end of the product spectrum 

Grumpy_chap

Just to update on this - I did the extra couple of washes that the store mentioned and the dye stopped falling out so the jeans can be worn without marking everything.  The colour variance is more than I'd normally accept but there are others that would pay extra for the "stressed" look.  So, it may not be ideal, but the price was a lot less than the Levi Store price so (on balance) it's probably all a fair deal.  Lesson learned for the future not to buy Levi jeans from less premier outlets.

ariarnia

Eldi_Dos said:

I think the correct process with these denims is to put them on and have as hot a bath as you can stand, this  causes the denims to shrink to your shape, followed by mother giving you a skelp round the ear for using all the hot water and leaving the bathroom in a terrible state.

god i remember doing that! proper fitted skinny jeans and using a hanger to get the zip closed if only i still had the shape. a real way to embarrass the kids now  

Grumpy_chap

Well, this tale comes to a final end.  Wore the oddly "stressed" jeans with their colour fades for their first actual wear today and somehow managed to put a 5" tear in them right across the backside.

Added to a disappointing hair cut yesterday and a poor job by the new owners of the hand car wash, hopefully, that is the three that things always seem to come in.

Pollycat

I might have been put off by the 'grey import' comment.

Maybe they were made - by Levi - for a cheaper market and might not have been the same quality as Levi 501s produced for the UK market.

I'd say that unless the jeans were very tight, a 5 inch tear on first wearing would suggest to me that they were inferior quality from the start.