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PRAC Financial/BW Legal

Hoping to get some advice on behalf of a friend. She has received a letter from PRAC regarding a charge from British gas at a rented house she left 5 years ago. Presumably British Gas were unable to trace her so have sold the debt on. The charge is for the 4 months after all of the tenants left the property and it was being renovated. Just wondering how she should proceed? I have had dealings with BW Legal and I have advised her not to engage them. Should she contact British gas and where does she stand with regard to the charge? TIA

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