Hacked fb and they've changed email

angelsteeds

Plse help..my fb ac has been taken over. I recvd an alert adv someone using ac adv wasn't me. Then my friend told me someone is posting msgs on my fb page, again not me. When I tried to access my fb ac I cldnt. Then I recvd an email saying the primary email ac was changed to xxx@hotmail. I didn't do this therefor followed the link to say this wasn't me. Fb now want to send a password reminder to the CHANGED email address!!! I seem to hav bn hacked and now can't get access and all my precious photos and memories of my little brother and mum (who've passed away) are lost. Can I do anything to get this jacker

MattMattMattUK

angelsteeds said:

Plse help..my fb ac has been taken over. I recvd an alert adv someone using ac adv wasn't me. Then my friend told me someone is posting msgs on my fb page, again not me. When I tried to access my fb ac I cldnt. Then I recvd an email saying the primary email ac was changed to xxx@hotmail. I didn't do this therefor followed the link to say this wasn't me. Fb now want to send a password reminder to the CHANGED email address!!! I seem to hav bn hacked and now can't get access and all my precious photos and memories of my little brother and mum (who've passed away) are lost. Can I do anything to get this jacker

You can try going through the Facebook account recovery process, this takes time and is not always successful, but worth a try.

With regard to the pictures, Facebook was never a reliable storage medium for these. The best advice now would be to get one of your friends who has access to your account (as a friend) to go through them and save the pictures for you, then keep these in multiple places under your own control.

Also, do you use Facebook as a login for any other websites? If you do then you need to lock those down immediately. Finally change your passwords on all other logins you have and enable 2FA on all accounts that have it as an option. 

DE_612183

I thought Hotmail was shutdown - so this must be an old account thats trying to login.
Didn't you get an email from FB asking if it was ok to change the email?

Olinda99

it's not shutdown in that old hotmail accounts still work

flaneurs_lobster

Dave46049 said:

I thought Hotmail was shutdown - so this must be an old account thats trying to login.

Nope, you can still get a brand new hotmail.com email account just by asking at signup.live.com. 

poppellerant

You need to start changing your passwords for all your accounts - starting with your email accounts.

I don't recommend trying to think of your own to password to remember, as these are guessable.  All it takes is for somebody to keep trying different things and combinations - such as pets names, dates of births, names, etc.

This is the password generator I use: https://passwordsgenerator.net/

Make the passwords as long as possible.  If you have the option to use 256 characters then do so.  I use Firefox to automatically save my passwords, which works well for me.  If more than one person uses your computer, consider using a master password too.  This stops anybody using your computer viewing the passwords and copying and pasting them to a text file, which they can save on a USB stick.

angelsteeds

Dave46049 hi as I said in my original post " I recvd an email from fb to advise my primary email address has been changed" you then click link to say this was not me and it takes you to fb where you're asked to provide p/w which has already been changed by the hacker, so fb then tells you they will send a link to you email but ITS ALREADY BEEN CHANGED TO THE HACKERS ONE

debitcardmayhem

Have you tried here https://en-gb.facebook.com/help/226272054050348

Oh and there is no need to SHOUT at someone genuinely trying to help because they and others will pass you by

[Deleted User]

Have a read of this:

https://hacked.com/received-facebook-primary-email-changed/

What you describe doesn't sound quite right, maybe the email your responded to was a phishing email - did your email look like the one on the above and have the "secure your account" option?