Mortgage shortfall balance

Onwardsandupwards2022

Hi, I'm a long term lurker and found replies to all the queries I've previously had without needing to ask so I'm hoping one of you may be able to help 

I went bankrupt several years ago and had a property left to be repossessed by my trustee as part of my bankruptcy estate. When it was eventually sold at auction there was a shortfall in covering the mortgage and that has been showing as an outstanding balance on my credit reports ever since. 

The mortgage provider have been completely uncooperative and I don't know where I stand with this debt and my bankruptcy. There's some advice on debt camel but I don't think it relates to a situation like this. Can anyone offer any advice please? 

luvchocolate

Any shortfall from the sale is covered in your BR.
From a loan pre BR

sourcrates

A mortgage shortfall is known as a contingent debt.

This means that any mortgage shortfall after the property is repossessed is included in the original bankruptcy.

The balance should be shown as satisfied, or partially settled, or marked in some way to show the debt is no longer owed.

It should drop off your file after 6 years in total.

If they are being uncooperative, send a formal written complaint, and escalate to the ICO if they still won`t deal with it.

Onwardsandupwards2022

Thank you both for your replies, much appreciated!