Shell Energy's Stupid Smart Meter

[Deleted User]

My energy supply was taken over by Shell Energy in September 2021 and I had smart meters installed shortly afterwards, at my request. Since then Shell has displayed monumental incompetence. Electric is fine, but gas - it seems the installer recorded the wrong details. I could see hourly usage figures on the website, but for two different meters (combined into one display). I could get a data download with two sets of data - one for my meter, one for another meter. The bills included the correct data but an incorrect meter serial number.
I raised this issue early in November 2021 and, almost six months later, it is still not resolved. I called Shell many times and was told it would be fixed - but they only took notice when I raised a case with the Ombudsman. You'd think it would be a simple matter to correct the data, but no. Not only is it taking forever, Shell doesn't appear able to communicate with me in any meaningful way. They say the complaints team are handling it, but no one from that team has been in touch for weeks.
In other circumstances I would have left Shell months ago, but clearly that's not feasible at present. The meter may be smart, but the people behind it are lacking in that area.

Gerry1

[Deleted User] said:

In other circumstances I would have left Shell months ago, but clearly that's not feasible at present. The meter may be smart, but the people behind it are lacking in that area.

You can join EDF as a new customer, but only if you phone them.  However, you may find that they're just as bad if not worse !