Have you had success reclaiming from a mis-sold payday loan?

MSE_Laura_F

In 2018 MSE published the guide:

Reclaim payday & other short-term bad credit loans:
Get £100s or £1,000s back for mis-selling without using a claims firm

Have you managed to make a successful claim against a payday loan company? I'd like to hear your stories.

samuel22

I've won my claim against:

QuickQuid - complaint not upheld by QQ, but was upheld by the FOS in 2019. Still awaiting payment following their administration, which should be this month.

Lending Stream - sent a complaint via their website on the 5th of April 2022. Upheld and refund in the bank the following week. 

Satsuma - sent a claim to their administrators which was upheld. Probably take a while for payment but this is only a tiny amount. 

Fernovo - was partially upheld. Received a small refund and credit information removed.

Currently awaiting responses from Cash4uNow, Mr Lender and ShopDirect (Very).

I was in a really bad financial situation a few years ago, hence the claims. I know ultimately it was my fault taking out all of this credit.

MSE_Laura_F

Hello @samuel22, I'm pleased for you that were able to get some money back. Please update us when you get responses from the rest.

leslieleee

Hi there, I’ve just received the final reply from Fernovo as well. A very small refund, approx 10% of the interest that I’ve paid but seems that they only do small refund?

PaulYarker

I would like to put a claim in to very for a refund, can anyone tell me how I go about it and do I send a letter ?? 

CliveOfIndia

PaulYarker said:

I would like to put a claim in to very for a refund, can anyone tell me how I go about it and do I send a letter ?? 

You'd be better off starting a new thread, rather than resurrecting a thread that's 2 years old and relates to payday loans rather than consumer refunds.

That aside, what is the basis of your claim?  If the goods were faulty or not as described then you just return them and request a refund as per standard consumer rights.

ManyWays

PaulYarker said:

I would like to put a claim in to very for a refund, can anyone tell me how I go about it and do I send a letter ?? 

do you mean for faulty goods? Try https://www.citizensadvice.org.uk/consumer/get-more-help/if-you-need-more-help-about-a-consumer-issue/

or for an affordability complaint? Try Debt Camel's forum

Nasqueron

PaulYarker said:

I would like to put a claim in to very for a refund, can anyone tell me how I go about it and do I send a letter ?? 

If you mean about payday loans, put in an affordability complaint unless the lender is already gone and/or has closed their (part) refund scheme 

sparks_2023

MSE_Laura_F said:

In 2018 MSE published the guide:

Reclaim payday & other short-term bad credit loans:
Get £100s or £1,000s back for mis-selling without using a claims firm

Have you managed to make a successful claim against a payday loan company? I'd like to hear your stories.

Yes.

I've had loads of successful claims for unaffordable lending. The best was an over £10K refund from SafetyNet Credit. Mind you many companies also went bust before I could claim.