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Labara mobile

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Labara are doing another promotion for adding a family or friend to there network.
I did this 3 years ago and never received my £20 credit that was on offer. Several times I tried to ask about it and was told by there sales team that they know nothing of this promotion as it was early last year when I asked about it for the umpteenth time. 
I see they have started another promotion with greater a incentive.
Don't hold your breath on this? 
Even as a loyal customer for ten years or so.
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