How much has your energy direct debit increased by in the last two months?
in MoneySaving polls
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Up until April 2022 I was paying £105 per month for my gas and electricity bill by direct debit to Shell. They have just put it up to £423 per month. I stopped the direct debit so I wouldn't have to fight to get the money back, and I asked to be billed monthly in arrears only for the energy I have used and for which I provide the readings. So they sent me a bill for over £500 pounds to be paid by 12 April. The email was a no-reply type. We use our energy very sparingly and have decreased our use, not increased it. I can't understand where they got these figures from. I have paid in full every month and don't have any outstanding debt with them. It's hard to speak to anybody at Shell and I am having to communicate via twitter DM. On principle I would like to change supplier following this treatment. What is the best deal in UK at present? Are Shell punishing customers who refuse to have a smart meter? Is there a poll that compares treatment of smart meter customers against traditional meters?
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If you we're on a monthly DD and they requested it to raise by that amount it would imply that your balance is in Debt and the increase is to bring you back to credit and maintain it in credit going forwards.
Please confirm if you are on a Fix or variable tariff, depending on the tariff rates you may be better on the SVR.