Quidco - do they have a cut off date for earnings to be claimed?

flossy_splodge

I haven't signed in to Quidco for a long time (18 months) and it looks like they have 'absorbed' my last earnings on the basis of it had a dormant account!

I cannot find anyway of checking where my payments have gone ie which bank account  - where do I find this info as I want to check if in fact I received it and just didn't know!

Sorry if this sounds daft but I'm getting old and lots of things seem difficult that never used to be!  Help please.

flossy_splodge

'become' a dormant account

molerat

Unlikely you would have received it as you have to request payments.

https://support.quidco.com/en/articles/4127095-what-does-dormant-user-claimed-credit-mean

Earnings / Payments / Payment settings will show your bank account details used

flossy_splodge

Thank you so much molerat, I have now found what I wanted. Strangely the details shown in BACS was not mine - presumably Quidco's own account for dormant funds?

Also please can you tell me exactly how I can contact their customer services to get them to reinstate the money? Whatever I click on leads to anything other than a 'contact us' access point!!

I'm really grateful for your help

mjm3346

flossy_splodge said:

Thank you so much molerat, I have now found what I wanted. Strangely the details shown in BACS was not mine - presumably Quidco's own account for dormant funds?

Also please can you tell me exactly how I can contact their customer services to get them to reinstate the money? Whatever I click on leads to anything other than a 'contact us' access point!!

I'm really grateful for your help

A friend did this through on-line chat recently, money was back same day

flossy_splodge

mjm3346 said:

A friend did this through on-line chat recently, money was back same day

Thank you I'll try that next although the problem has now changed, they have reinstated the money but when I try to withdraw it to my nominated bank account it  just says 'no token' whatever that means!!

I'll try the online chat this time so thanks mjm3346.

mrrightfirsttime

Quidco just seem to all of a sudden release a load of your chashback. It’s all welcome though