Missed a call from ITV - will they call back?

LemonSocks

I just missed a call! Googled the number and it’s ITV competitions. I tried calling back but it’s an outgoing number only. Will they call me again or have I missed the ship now? 

LemonSocks

Rather, has anyone else had a win from ITV and did they try again? 

mjm3346

In the terms and conditions (for almost everything they will try again, unless it is an answer on air one)

5. Winner Contact

5.1. General contact: The winner will be contacted as soon as practicable on or after the draw date or judging date (as appropriate) as indicated in the interaction information. Reasonable efforts will be made to contact a winner on the phone number provided when entering the promotion or such other method of contact deemed appropriate by the Promoter in its sole discretion in the circumstances. Unless the prize is time critical or time sensitive, the Promoter will try to contact the winner over a 4 week period.

5.2. Time critical: Where the prize must be taken up within 1 month of the close date of the competition, the competition will be considered “time critical”. As a winner needs to be found before the time to take up the prize passes, the interaction information will indicate the date(s) when entrants must be contactable and the Promoter will try to contact the winner on the phone number (or other method of contact (if appropriate)) provided, calling three times in a three-hour daytime period or as indicated in the interaction information.

5.3. Time sensitive: Where the prize must be taken up by a date which is more than 1 month but less than 6 months after the close date of the competition, unless otherwise stated in the interaction information the Promoter will try to contact the winner on the phone number (or other method of contact (if appropriate)) they provided over a two week period or as indicated in the interaction information.

Ms_Dee

I wouldn't have thought it would hurt to pop them an email and enquire about it, if you are unsure or if it is going to bother you.
itvihelp@itv.com

LemonSocks

Thank you, both! I’ve still not heard anything as of yet so I think I will email and see what they say. Fingers crossed! 

LemonSocks

Just wanted to let you both know that I had a response from my email yesterday who confirmed they will just keep trying at a different time each day, and then a call back again today.

I had won this one for a collection of books: https://forums.moneysavingexpert.com/discussion/comment/79051660#Comment_79051660

It was lovely to get that call as I’ve not had time to really enter anything new over the past 2-3 weeks. Thank you for your help and a big thank you to @Comping_Rich 💐

Comping_Rich

What a lovely prize, congratulations