New job 3 weeks ago, Member of staff didn't approve docs before cut off so now I'm without pay for m 24 March 2022 at 9:38AM in Employment, jobseeking & training 10 replies 681 views

accidentalglixch

Me and around 10 others aren't getting paid tomorrow because of the company's mess up.

When we started, we had to upload various documents and was told not to upload billing information until 2nd day of training.

On the day of acceptance 2 weeks prior, I had someone from the company calling me up being rude asking if I had uploaded documents yet (some where difficult to find in the 30 mins since precious phone call) and hounded me all day until I uploaded everything they wanted.

We asked to finish uploading everything at the beginning of our first week of training. The trainer said "you'll do that Friday" 

So Friday came around and we uploaded the last bits.

We were told that the Line manager who was supposed to sign off the documents was on holiday and someone else should do it.

Well, our documents were not signed off by anyone at all and we were given the new that because of this, we aren't getting paid for the month tomorrow.

What should we do, I'm generally okay as we have a lot saved (between me and my husband) but other team members are the sole earners and have to choose between food and bills.

Penguin_

Given the issue has been caused by the employer, I don't think it would be too unreasonable for the company to make an out of payroll payment to affected staff which could then be shown as payment & deduction on next months payslip.

JCS1

Are you an employee or self employed?  I've noticed the reference to Billing Information so not sure.

accidentalglixch

JCS1 said:

Are you an employee or self employed?  I've noticed the reference to Billing Information so not sure.

Employed by a call center that deals with technical issues for a tech company 

400ixl

Have HR been contacted directly and what did they say?

An out of cycle payment or bridging loan are often ways organisations deal with such circumstances.

Sncjw

Do they have your bank account information? 

accidentalglixch

400ixl said:

Have HR been contacted directly and what did they say?

An out of cycle payment or bridging loan are often ways organisations deal with such circumstances.

We're asking managers who claim to be looking into it 

Sncjw said:

Do they have your bank account information? 

Yeah they were given it around 4th February with payroll cut off being 15th 

[Deleted User]

accidentalglixch said:

JCS1 said:

Are you an employee or self employed?  I've noticed the reference to Billing Information so not sure.

Employed by a call center that deals with technical issues for a tech company 

Brilliant. How can they deal with the issues of others when they can't sort out their own?

400ixl

Why are you just asking managers, is there not an HR / Payroll help line or method to raise your own queries?

accidentalglixch

400ixl said:

Why are you just asking managers, is there not an HR / Payroll help line or method to raise your own queries?

. 

 one of the team members raised it with a team leader whilst they were at the office yesterday so they said they'd look into it. Then the team leader said tak to such and such then told to talk with another manager 

accidentalglixch

issue sort of sorted.
Apparently there was an "unusual IT issue" which meant they couldn't see our uploads so we're getting a CHAPS payment monday 28th...