Millions more Vodafone customers will see their bills rise by 8.2% from 1 April

MSE_Emily

Millions more Vodafone customers on a mobile, tablet, smartwatch or broadband contract will see their bills rise by 8.2% from 1 April. Here's all you need to know about who is affected and what's happening...

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Millions more Vodafone customers will see their bills rise by 8.2% from 1 April - here's all you need to know about the increase

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SafetyNerves

I joined Vodafone broadband as a result of MSE's lowest price ever seen article a while back. i think the BB comparisons that you do should take into account the company's price increase policy and apply it, together with an estimated CPI increase, and calculate it based on the current date and the planned increase date - to give a more realistic comparison.

SafetyNerves

Just had a text from Vodafone saying you can avoid the broadband price rises by calling 0808 005 7433.
I did that, recontracted for 2 years (only adding 4 months to the previous contract as I joined 4 months afo), and they also reduced the price to £19.50 per month.

kten

I joined Vodafone in June last year  (via MSE website) and just a few days ago was told by Vodafone about the price hike from 01/04/2022. I thought it was an April fool because when signing up I did not see any mentioning of this price hike and Vodafone had the right to make changes  during the two years duration of the contract. I called them and they confirmed it was true and that was what they were going to do. I wonder If anyone out there could point to the exact place where it is mentioned? I have read the Ts&Cs carefully but did not see it. The only thing about price increase is that it says the price will increase by £3 when the contract ends.
Re-contracting to avoid the price hike may be good (I haven't tried it) but that would mean I accept the price hike for the next two years which I don't like. So I am considering taking the case to OfCom.

HaseParse

I joined Vodafone Broadband in January.  There was no mention on their website of a CPI + 3.9% increase. If there had of been I would not have joined.  So in March I received an email advising of a 9.5% increase.  They had backdated the inflation index start point to 10 months before my agreement started.  As far as I am concerned, if the inflation clause was hidden, then I didn't know about it and so it cannot be part of the agreement.  I am pushing for a no penalty release from the agreement as Ofcom had previously ruled.

On a broader note, if a broadband provider can sign you up at an attractive headline rate and then immediately push the price up after 3 months, then there is no point in switching providers.  Ofcom please provide some regulation in this are to stop us being conned.

biscan25

SafetyNerves said:

Just had a text from Vodafone saying you can avoid the broadband price rises by calling 0808 005 7433.
I did that, recontracted for 2 years (only adding 4 months to the previous contract as I joined 4 months afo), and they also reduced the price to £19.50 per month.

I did this and took the upgrade. Mine was £25 p/m though. I then cancelled under the 14 day terms and have gone with Community Fibre instead (who don't increase prices in contract)

matelodave

HaseParse said:

I joined Vodafone Broadband in January.  There was no mention on their website of a CPI + 3.9% increase. If there had of been I would not have joined.  So in March I received an email advising of a 9.5% increase.  They had backdated the inflation index start point to 10 months before my agreement started.  As far as I am concerned, if the inflation clause was hidden, then I didn't know about it and so it cannot be part of the agreement.  I am pushing for a no penalty release from the agreement as Ofcom had previously ruled.

On a broader note, if a broadband provider can sign you up at an attractive headline rate and then immediately push the price up after 3 months, then there is no point in switching providers.  Ofcom please provide some regulation in this are to stop us being conned.

I joined them in January and yes there was the clause in the T&C's about a 3.9%+CPI rise for April. It wasn't hidden but it wasn't a headline statement either - you did read the T&C's didn't you?

southsidergs

HaseParse said:

On a broader note, if a broadband provider can sign you up at an attractive headline rate and then immediately push the price up after 3 months, then there is no point in switching providers.  Ofcom please provide some regulation in this are to stop us being conned.

Ofcom have agreed to these new ways, I'm guessing by the tone of your post here that you were a constant switcher & the companies have switched to this new way to avoid that happening