Audited mortgage 6 weeks ago!! How long till offer

CulBul85

So we sold our house 15th December last year. Our buyers have yet to have their morgage offer! Nationwide valuation was done over 6 weeks ago now and their morgage advisor said it had been pulled for audit around 4 weeks ago. The advisor never answers his phone and takes around 5-7 days to get back to our estate agent when they try to get in touch. 

We have been told for the past 2 weeks it will be 48 hours. Last we heard it was 3 days and he should have it. That was now 4 days ago and again he’s not answering calls or replying to anyone. 

Is it normal for an audit to take 4-6 weeks?! This is with Nationwide. We have lost one house because of the delay and are about to loose another after a year of being outbid. We are so annoyed by it all. Can the buyer chase things up themselves with Nationwide?!

thanks 

SuseOrm

My file got pulled for audit by Natwest last summer and it was declined within two days so no none of this is normal what I think is probably happened is the nationwide pulled it, declined it and they’re trying to solve whatever the problem is and get a new mortgage offer

Snookie12cat

As above. Sounds like it was likely declined and they don't know what to do. It's not normal for an audit to take longer than the entire application. 
I would give an ultimatum at this point and relist.