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Natwest Mortgage Re-Keying

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We applied for a mortgage with Natwest on the 7th of March and provided them all the docs they requested for via digilocker on the 8th of March - also received a tracker number then. 

Currently the Natwest tracker is showing no information for us when we put in the 8 digit tracking number, so I called Natwest and they've mentioned it's being re-keyed currently and they're waiting on documents from the broker? This makes no sense as the broker uploaded those documents on the 8th of March? 

Surely it shouldn't take this long to have our application rekeyed and our documents reviewed?


Comments

  • FormerMRSA
    FormerMRSA Posts: 22 Forumite
    10 Posts First Anniversary
    shaysonic said:
    We applied for a mortgage with Natwest on the 7th of March and provided them all the docs they requested for via digilocker on the 8th of March - also received a tracker number then. 

    Currently the Natwest tracker is showing no information for us when we put in the 8 digit tracking number, so I called Natwest and they've mentioned it's being re-keyed currently and they're waiting on documents from the broker? This makes no sense as the broker uploaded those documents on the 8th of March? 

    Surely it shouldn't take this long to have our application rekeyed and our documents reviewed?


    I applied via a broker last Monday 7th March, the case was keyed onto the tracker on Friday, says they're reviewing my payslips etc. & today the valuation has been instructed.
  • kingstreet
    kingstreet Posts: 39,256 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    I am a mortgage broker. You should note that this site doesn't check my status as a Mortgage Adviser, so you need to take my word for it. This signature is here as I follow MSE's Mortgage Adviser Code of Conduct. Any posts on here are for information and discussion purposes only and shouldn't be seen as financial advice. Please do not send PMs asking for one-to-one-advice, or representation.
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