ReAssure Problems

ConcernedResident1

squonkster said:

I'm now 3½ months into asking to cash in my pension pot, two complaints, 14 attempts at contacting them, including two phone calls - the second of which they were more concerned about me dropping my complaint than dealing with the issue and I'm still literally at the same stage I was at the beginning of January 2022.
I'm reading horrendous reviews about people unable to get their money out, all mirroring my problems and I was simply wondering if anyone on here hasn't had any problems with them and what I can do to speed the process along?

Yes, Reassure's service is an abomination. They make one outrageous mistake after another, like withholding the wrong amount of tax or sending the wrong information to HMRC. Worse, they seem incapable of rectifying these mistakes. Whenever I complained, their replies didn't even begin to address the issue. The Ombudsman may be your only solution, and I recommend you go for it.

ali_bear

But as someone already pointed out, it is easy to transfer a pension out of ReAssure, as I did a few years ago.