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John Lewis Competitions not appearing on your account

edited 10 March 2022 at 9:50AM in Compers chat corner
10 replies 683 views
jacknutterjacknutter Forumite
3.2K Posts
Part of the Furniture 1,000 Posts Name Dropper
edited 10 March 2022 at 9:50AM in Compers chat corner
Hi All,

I like so many of you am not seeing on my John Lewis account their competitions.  After a number of emails with them on the issue I got the unsatisfactory response below (along with my response to them) and all I can suggest is that if you are not seeing the competitions on your account is to complain to them as if enough of us do they may improve their system.

(Removed by Forum Team)

To: (Removed by Forum Team)
Sent: Monday, 31 January 2022, 11:46:47 GMT
Subject: Re: John Lewis Contact - CASE-XXXXXX

Dear (Removed by Forum Team),

Thank you for getting back to me so quickly but this is very unfair to account holders as not clear anywhere on your website or account terms and conditions what the criteria is to have competitions on the rewards page and why some have and others not.  

Your marketing team do need to do something about this issue as I and other account holders who I also know do not have these competitions on their accounts will be raising this issue again as we are not very happy about this.

(Removed by Forum Team)

On Monday, 31 January 2022, 11:23:12 GMT, (Removed by Forum Team) wrote:

Dear (Removed by Forum Team),
Thank you for contacting John Lewis & Partners.

With regards to your query, the rewards provided through my John Lewis are issued by an automated system which works to provide offers based on spending habits. It is understood that the system is not always known to be entirely accurate, though this is something we aim to work on over time. Though there are rewards that are provided under specific criteria, many of our offers are provided in a more fluid manner. We provide a wide range of offers and apologise that we did not provide the exact offers that you have requested. 

I am afraid we cannot provide this offer to you in this instance, as this has not been provided as part of your currently available rewards. Apologies for the inconvenience. In review of your account, I can see that we have provided other offers that you have taken advantage of, as well as rewards such as a £5 e-gift card after a £50 spend, which may be more in keeping with your preferred preference. 

Please be assured, your feedback will be sent to our marketing team for review and will assist us to improve this service in the future. 

I hope this email finds you well. If we can assist with any query related to your John Lewis shopping account, please do not hesitate to contact us. 

Yours sincerely, 

(Removed by Forum Team)

my John Lewis


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