Email for Surf/Unilever

qwert10

Hi does anyone know who to complain to about Surf washing machine pods? They are ,Unilever. They only seem to do Twitter or phone calls. Thanks

Westin

Isn’t there normally feedback contact details on the outer packaging?  Could be they don’t want emails, and if you have comments you are asked to telephone.

sarah1972

Just hit contact on their website and the contact us form comes up? 

https://www.unilever.co.uk/contact/

qwert10

Thanks I did try that two weeks ago but no reply. Thanks anyway. My washing pods keep bursting in the packet.

sarah1972

qwert10 said:

Thanks I did try that two weeks ago but no reply. Thanks anyway. My washing pods keep bursting in the packet.

Personally I would call them and at least that way, you actually get an answer and speak to a human as opposed to a generic answer x

MysteryMe

If you use twitter I'd use that way, it saves your time hanging on the phone when you could be doing something else. I just looked on the Unilever UK account and they respond very promptly to enquiries. Anything that needs investigating further they ask you to direct message them so you are not posting personal details for all to see.

I had cause to contact Nectar and although reluctant to contact via twitter TBF I received an answer as soon as their CS was open.  

sarah1972

MysteryMe said:

If you use twitter I'd use that way, it saves your time hanging on the phone when you could be doing something else. I just looked on the Unilever UK account and they respond very promptly to enquiries. Anything that needs investigating further they ask you to direct message them so you are not posting personal details for all to see.

I had cause to contact Nectar and although reluctant to contact via twitter TBF I received an answer as soon as their CS was open.  

I agree, Twitter usually gets quick replies. I only put the contact us page up as the OP said ‘other than Twitter or phone’ so guessing they don’t use Twitter? 

qwert10

Thanks will see what happens.

DCFC79

Send a photo if you can and send it to them.

Email might attract a slower response in the current climate.