Broadband 3 March 2022 at 2:24PM in N. Ireland 6 replies 506 views

DoubleEntry

Just got an email from sky announcing a £2.50/month increase in broadband rental.

Anyone here using Vodafone as they seem to have some relatively good deals.

If so, how do they compare for customer service, outages etc.

Thanks

Ticked

https://uk.trustpilot.com/review/vodafone.co.uk/broadband

guiriman

I have Vodafone, they're as good (or bad) as any other service provider I've had for outages. No comment on customer service as I never have much cause to contact them

D.A.

There are few good broadband providers when it comes to customer service. Those that are good (e.g. Zen, A&A, Cuckoo) are more expensive.

You either go cheap and take the risk of poor customer service when things go wrong, or more expensive and get good service. You get what you pay for, unfortunately.

Plusnet might be worth a look though - I've got them for a church broadband connection and have never had any issues with them (and they're owned by BT).

Mnoee

I've just switched from Virgin to Vodafone - they do 'Pro' packages with a 50gb 4G dongle in case of outages. It came free with their 500mb/s line - not had to use it yet, but it's handy as my partner works from home.

The customer service seems... OK so far. I had an issue where they somehow created two accounts for me, and it took a bit of back and forth for me to get it sorted. The webchat was answered quickly, but the agent was fairly useless and it was me who noticed that I had different account numbers on different communications from them. £10 goodwill credit for the inconvenience though.

Virgin are absolutely awful, but our road has only just been added to the openreach fibre to property stuff, so they were the only option for decent speeds for a long while. Vodafone are miles better so far, but it's not hard to be. 

motorguy

D.A. said:

There are few good broadband providers when it comes to customer service. Those that are good (e.g. Zen, A&A, Cuckoo) are more expensive.

You either go cheap and take the risk of poor customer service when things go wrong, or more expensive and get good service. You get what you pay for, unfortunately.

Plusnet might be worth a look though - I've got them for a church broadband connection and have never had any issues with them (and they're owned by BT).

Must have a look - didnt know that. 

HaroldWren5

guiriman said:

I have Vodafone, they're as good (or bad) as any other service provider I've had for outages. No comment on customer service as I never have much cause to contact them

True. Good if it works and bad if it doesn't. I don't think their customer service is great by any means. But like for like, the price for FTTC broadband is somewhat reasonable.