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Broadband

73 Posts


in N. Ireland
Just got an email from sky announcing a £2.50/month increase in broadband rental.
Anyone here using Vodafone as they seem to have some relatively good deals.
If so, how do they compare for customer service, outages etc.
Thanks
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You either go cheap and take the risk of poor customer service when things go wrong, or more expensive and get good service. You get what you pay for, unfortunately.
Plusnet might be worth a look though - I've got them for a church broadband connection and have never had any issues with them (and they're owned by BT).
The customer service seems... OK so far. I had an issue where they somehow created two accounts for me, and it took a bit of back and forth for me to get it sorted. The webchat was answered quickly, but the agent was fairly useless and it was me who noticed that I had different account numbers on different communications from them. £10 goodwill credit for the inconvenience though.
Virgin are absolutely awful, but our road has only just been added to the openreach fibre to property stuff, so they were the only option for decent speeds for a long while. Vodafone are miles better so far, but it's not hard to be.
True. Good if it works and bad if it doesn't. I don't think their customer service is great by any means. But like for like, the price for FTTC broadband is somewhat reasonable.