High Court rules Teletext and Alpharooms broke the law by refusing refunds - how to get your refund

MSE_Emily

Teletext Holidays and Alpharooms broke consumer law by failing to fully refund customers within the legally-required 14 days for holidays cancelled during the Covid-19 pandemic, the High Court has ruled...

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High Court rules Teletext and Alpharooms broke the law by refusing refunds - how to get your money back

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eDicky

The post doesn't contain an actual link to the full story (that I can find).

atulp_31dacre

I have filled in refund forms with all the details over 6 months maybe more. I have been liaising with Alpha rooms for a refund a year after my booking ( as we were told to hold on due to Covid  delays and influx of amount of refunds) and since TTA has taken over there has been more delays- Last e-mail I got from TTA stated I should contact my Bank as i paid via my debit card. When I contacted my bank they will not honour the refund as they have a policy of the claim being made within 540 days. I have since sent numerous e-mails as to TTA and left voicemails on their phone .. but have still had no response back,  Am not sure who i can turn to regarding my Refund. Can someone point me in the right direction. ?
ps my booking was for hotel room 22/5/2020 - 2nd June 2020 .

Thanks and Kind Regards
Atulp_31dacre

Alan_Bowen

I am sorry to say you are just another very unhappy customer, there is a Facebook Group with more than 2000 members and the issue has been debated here on a number of previous occasions which you should find if you search Alpha Rooms. The TTA promised, as did Alpha, that all funds were held in a trust account but the money appears to have 'disappeared'

There is no legal obligation on banks to refund when payment was made by debit as opposed to a credit card, and the TTA will be aware but continually ask people to go to their banks. I am sorry to say you now really only have two choices, go to the press who love a good holiday horror story and embarrass them into acting or take legal action against the TTA itself. Both are 'last resort' actions but it seems that is where we have reached at this stage

26031964

Why is nothing being done to get all Alpharoom customers there money back!! We are out of pocket by £2,500 why doesn't Watchdog try to help I thought by being on this forum we would have some support.

Alan_Bowen

Hello, Watchdog as a programme no longer exists, it is a 5 minute segment on the One Show once a week at best. I can tell you that there is action taking place in the background right now, but I cannot tell you what that is, just have a little more patience, for the avoidance of doubt I do not work for anyone involved in this nightmare