Virgin Media downsizing
in Old style MoneySaving
3 replies 181 views
I have a large package with Virgin Media and now we are retired and bills going up it was time to downsize. OOPs No cannot downsize online BUT can upsize. After numerous times trying to get through to Virgin eventually after a long wait I got through. Admittedly they did reduce my existing package from £89 to £70 all good with that BUT is it right that they cannot give me a smaller package.... the advisors argument was that it would cost me £75 and better for me to stay where I am as he had no authority to discount that price. New customers would get it for £39. How is Virgin helping PENSIONERS to manage their account. OPTION IS ...... to move BUT I dont want to move I just want a cheaper contract. Frustrated.
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