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Why won't E-On Next perform credit checks?

We recently moved house last November 2021 which is on prepayment meters with E-On Next. They are refusing to run credit checks on us so that we can move to direct debit and a fixed tariff. Originally they said they hadn't finished setting up the credit check system since migrating everyone (which I can hardly believe!), then on 6th Dec, they could perform credit checks but only for new customers (even though we'd only moved in 3 weeks before). Now on 15th Feb, after many emails, they still don't have a date when they can credit check us. We were previously with E-On so it seems ludicrous they need to do it anyway. I think we are being held off getting a fixed tariff because of the energy price crisis. Nowhere else will accept new customers now, especially those on prepayment meters. We are stuck and for no good reason. Is there anything we can do?

Comments

  • Astria
    Astria Posts: 1,448 Forumite
    1,000 Posts Second Anniversary Name Dropper
    edited 16 February 2022 at 3:36PM
    What type of prepayment meter is it? If it's a smart prepayment meter then other companies will definitely accept you, certainly if you go on a fixed rate because it's easy to swap them over to credit mode.
    If you are on the older style, start asking for a smart meter instead :)
  • QrizB
    QrizB Posts: 14,030 Forumite
    10,000 Posts Third Anniversary Photogenic Name Dropper
    Welcome to the forum.
    We recently moved house last November 2021 which is on prepayment meters with E-On Next. They are refusing to run credit checks on us so that we can move to direct debit and a fixed tariff.
    Fixed tariffs aren't a great idea at the moment; almost all of them are more expensive than the capped variable tariff.
    Prepayment is slightly more expensive than DD, granted, but it's only about 10p/day per fuel. You've probably got more important things to deal with in your new home.
    N. Hampshire, he/him. Octopus Intelligent Go elec & Tracker gas / Shell (now TT) BB / Lebara mobi. Ripple Kirk Hill member.
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