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CSA Arrears Calculation Wrong

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Newbie
Hi, I have a significant debt with the CSA (£8688) which I have been paying over the last couple of years despite not knowing that the case had been open. I received a letter in 2018 saying that there was a huge outstanding amount. This was the first contact i had from them for years, which was a shock as I had been paying privatley for my son for a long time, which hasn't been provable as my ex is not playing ball, a harsh lesson learned!! But anyway... they calculated from 2012 - 2017 at £35 per week but I wasn't earning at this point, my current partner was the only income at this time as I was a stay at home parent to my youngest. I have done a subject access request with HMRC which says that I had no income during this time but the CMS are saying that they cannot amend the arrears?? Is this correct? I got the feeling on the phone that the lady was being slightly awkward but I don't really know where to go to try and get this looked at? I sent off the HMRC to them in November, but have had nothing back except when I spoke to the lady on the phone who point blank refused to go any further with my request... Any help is appreciated, thanyou

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