The Money Shop Scheme FAILURE

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I received an email last year telling me I was owed a redress from the The Money Shop and had to log into and register on the scheme which I did, and was told I would be contacted once a figure had been finalised. I then received an email on 12th January to tell me the amount I would get and the figures provided did not work out so I emailed them and queried it the reply was that this was a division of monies left over after my initial payment !!???, I have never had a previous payment and challenged this back to no response. I feel completely robbed is there anything that can be done ?

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