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Love2Shop

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S4v3r
S4v3r Posts: 3 Newbie
First Post
edited 30 January 2022 at 10:17AM in Code not found
I bought a love2shop gift card at 8% less than face value. The last transaction on the card is a 'card issue fee' of 12%. I complained, but they said it was in the Ts&Cs. As it was more than 2 years ago, I have no access to the Ts&Cs issues at the time, but I know I wouldn't have taken such a rotten deal!
Has anyone had this problem? How did you resolve it?

Comments

  • sarah1972
    sarah1972 Posts: 19,392 Senior Ambassador
    Part of the Furniture 10,000 Posts Homepage Hero Photogenic
    edited 26 January 2022 at 5:16PM
     If it was in their t&c’s when you bought it 2 years ago you would of had to agree to them before purchase. 

    Who did you buy it from? 
    I’m a Senior Forum Ambassador and I support the Forum Team on Competitions Time, Shopping & Freebies boards, Employment, Jobseeking & Training boards If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.
  • It was a part of a perk scheme at work. - a crowd called Perkbox. I have since left that company and have no access to emails to see the details of the ts&cs, but I’m usually very careful about checking these and would have spotted that.
    so maybe the issue is with Perkbox rather than Love2Shop
  • Any advice on whether I should pursue Love2Shop or Perkbox?
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