Warning: Don't bin letters from Barclaycard, its sending cheques of up to £300 to customers 18 January 2022 at 5:06PM edited 18 January 2022 at 5:07PM in Budgeting & bank accounts 22 replies 10.2K views

MSE_Sophie

Barclaycard is making payments of up to £300 to both former and existing credit card customers who were wrongly charged while on repayment plans in the "few years" leading up to and including 2018l. 

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Warning: Don't bin letters from Barclaycard, its sending cheques of up to £300 to customers on repayment plans

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[Deleted User]

I'd add, don't bin letters from your credit card provider in any case. 

GLB_2

So we got one of these letters today but the dog ate the first page (yes seriously!) Does anyone have the website for where we enter our pin and activation code?

sourcrates

GLB_2 said:

So we got one of these letters today but the dog ate the first page (yes seriously!) Does anyone have the website for where we enter our pin and activation code?

This is the link to their website - https://www.barclays.co.uk/help/remediation/orf

This will bring you to a generic Barclays help page, you must then use the sites search function to look for "remediation form" it should be the top hit.

Click on that, and enter your reference number and access code.

Dreamy_blue

I’ve received a letter but it states I have to send off:
bank statement of account I wish it paying into
marriage certificate if name on account different
proof of address

Why can’t I just receive a cheque?

S0litaire

Got one in November for over £400. It was an old EGG card that got took over by Barclays years ago.

Used it to fully pay off another card.

I'm now closer to being debt free. 😁👍

Blue_Babe

A relative of mine had paid off & closed a Barclaycard account & was fed up of the pestering letters offering further credit, so he stopped opening their letters. It is highly probable that he's had a cheque & it was shredded with junk mail. Is there any way to check? And would Barclaycard be likely to re-issue one? He no longer has a Barclaycard account, so it's not as easy as just logging in to check.

[Deleted User]

Blue_Babe said:

. Is there any way to check?

Yes. He can ask Barclaycard.

Kayrebecca

I received my letter dated the 21st December and received on the 15th Jan so only had a couple of days to the cut off of 30 days. I had a refund of £931!!! It takes around 30 days. I called the number on the letter and she talked me through it. As mine was over £450 I had to provide bank statement showing my bank logo etc and a form of ID (driving licence). Don't have the card any more and paid it off in full last year, so opted for a bank transfer! DON'T IGNORE YOUR LETTERS!! 

mgdavid

Dreamy_blue said:

I’ve received a letter but it states I have to send off:
bank statement of account I wish it paying into
marriage certificate if name on account different
proof of address

Why can’t I just receive a cheque?

because almost nobody uses cheques nowadays, and the banks certainly aren't going to encourage their use.

CompetentDan

My mother received one of these letters offering £1300 for a card that was paid off a while ago. Quite how she racked up that amount of fees, I've no idea. The letter says that they need a scan of a bank statement and passport/driving licence to make the payment. She has neither passport or driving licence so phoned them and they want her birth certificate and images of the front and back of her bank card. This strikes me as big red flag but as far as I can tell it's definitely Barclaycard she's communicating with. Can anyone explain why they'd need her bank card if the account details are on her statement?