Possible retaliation by HSBC mortgage advisor?

starkiwi26

BornTooHula said:

Well that big red text is overkill isn't it!

I have a feeling I have back to kindergarden where my teacher mark up my mistake with big bold red pen.... 

starkiwi26

K_S said:

@starkiwi26 Other than poor processes and a questionable font/formatting choice, I don't see much out of the ordinary with regard to bank mortgage advice  

If you are raising capital and have to go through the whole process anyways, might be worth checking to see if you can get a better deal overall by moving to another lender.

The key reason I didnt want to move to other lender because I wanted to avoid property valuation... at least for my last 2 fixed rate switch, I didnt need to do property valuation. But still ended up with this though....

starkiwi26

csgohan4 said:

One reason why i use a broker and not use HSBC either. These appointments used to be 2-3 hours sometimes. I don't that time to waste. Time is money

Just send my KFI to my broker and they give me the best deals job done

Thanks, will try this also!
I would be grateful if you can recommend a mortgage broker please?

starkiwi26

DCFC79 said:

csgohan4 said:

One reason why i use a broker and not use HSBC either. These appointments used to be 2-3 hours sometimes. I don't that time to waste. Time is money

Just send my KFI to my broker and they give me the best deals job done

OP why dont you do this.
Any reason why your staying with HSBC?

The key reason I didnt want to move to other lender because I wanted to avoid property valuation... at least for my last 2 fixed rate switch, I didnt need to do property valuation. But still ended up with this though....

starkiwi26

dunstonh said:

This may be an issue with FCA interpretations.    There was a best practice guide issued to firms some time back that said that the use of red text or bolded text to highlight risk warnings and important information was a good idea.

Alternatively, it could be because HSBC's colour scheme incorporates red.

What they have done here is not highlight risk warnings or concerns but action points.  Probably as they are fed up of people not doing those things.  i.e. get to the meeting to find they haven't done something requested in the video.

I haven't done the HSBC video but it may include risk warnings, compliance warnings etc. 

Agree, I am happy if it is warning. but using bolded, extra large red text for instructions, make me feel I am a small child in the kindergarten

[Deleted User]

If you are staying with HSBC and not borrowing extra they will use the system valuation for deciding ltv.  
If you are borrowing more then they will do a physical valuation 100% of the time.
It's just their process

Re the emails. Sounds like they get a lot of no shows or cancellations to their meetings so need confirmation that the appointment is still going ahead or they will cancel and moce other appointments forwards.  Really not uncommon for banks who book days or weeks in advance due to their silly multi layered system of speaking to a billion people before you get an advisor. 

emmajones1976

starkiwi26 said:

dunstonh said:

This may be an issue with FCA interpretations.    There was a best practice guide issued to firms some time back that said that the use of red text or bolded text to highlight risk warnings and important information was a good idea.

Alternatively, it could be because HSBC's colour scheme incorporates red.

What they have done here is not highlight risk warnings or concerns but action points.  Probably as they are fed up of people not doing those things.  i.e. get to the meeting to find they haven't done something requested in the video.

I haven't done the HSBC video but it may include risk warnings, compliance warnings etc. 

Agree, I am happy if it is warning. but using bolded, extra large red text for instructions, make me feel I am a small child in the kindergarten

Most of the general public are thick as pigs droppings and companies need to do this to get the message across. It will be a template sent to all customers.
Taking offence to it is....well, odd.