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O'neills conveyincing

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Jeannie71
Jeannie71 Posts: 1 Newbie
in House buying, renting & selling
My buyer is using O'neills conveyancing service. What should be a straightforward chain free situation has taken 21 weeks and I'm still waiting. Communication is appalling, phone is constantly engaged, emails are ignored.
They don't tell the truth either, it's difficult to know I'f it's fact or fiction with O'neills. This debacle has put my plans in jeopardy.
Avoid O'neills at all costs
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Comments

  • T9OTE
    T9OTE Posts: 18 Forumite
    Fourth Anniversary 10 Posts Name Dropper
    OMG I’m using them for my purchase as i was advised by friends, now I’m shocked as if they are no good I’m in trouble as i wanted a quick turnaround.

  • TBG01
    TBG01 Posts: 498 Forumite
    Fourth Anniversary 100 Posts Name Dropper
    edited 11 January 2022 at 9:51PM
    What should be a straightforward chain free situation

    Ignoring the fact that chain free isn't a guarantee of a quick transaction, what else makes it straightforward?

    OMG I’m using them for my purchase as i was advised by friends

    So obviously they did something right if your friends had a good experience. So again to you, what made you think they could meet your self imposed timescale?

  • london21
    london21 Posts: 2,142 Forumite
    1,000 Posts Fourth Anniversary Name Dropper
    The Christmas holidays would have slowed things down also.

    Reading the google reviews, a lot of unhappy clients, a lot of 1 star ratings. 
  • Thrugelmir
    Thrugelmir Posts: 89,546 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Jeannie71 said:
    My buyer is using O'neills conveyancing service. What should be a straightforward chain free situation has taken 21 weeks and I'm still waiting. Communication is appalling, phone is constantly engaged, emails are ignored.
    They don't tell the truth either, it's difficult to know I'f it's fact or fiction with O'neills. This debacle has put my plans in jeopardy.
    Avoid O'neills at all costs
    Surely it's a matter for your buyer. As you aren't the client. 
  • TBG01
    TBG01 Posts: 498 Forumite
    Fourth Anniversary 100 Posts Name Dropper
    london21 said:
    The Christmas holidays would have slowed things down also.

    Reading the google reviews, a lot of unhappy clients, a lot of 1 star ratings. 
    And a lot of happy clients leaving 5 star ratings. 
  • powerful_Rogue
    powerful_Rogue Posts: 8,333 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    I used O'neils last year for both a remortgage and a mortgage on the new property. Found them absoutely spot on. The app they have is brilliant as well.
    OP, why are you contacting your buyers solicitors?

  • Chandler85
    Chandler85 Posts: 351 Forumite
    Fifth Anniversary 100 Posts Name Dropper
    O'Neils (assuming the Manchester well Stockport one) are a smaller conveyancing warehouse with lots of assistants and a few proper legal bods.  They generally have a reputation for being either really good or really bad, whether that's the clients expectations or being some of the legal bods are good and others are rubbish, I don't know.
    They seem to be a little chalk and cheese, I know people who have been very happy with them, and others who haven't.
  • peter3hg
    peter3hg Posts: 372 Forumite
    Tenth Anniversary 100 Posts Name Dropper
    Assuming people are talking about O'Neill Patient Solicitors, they are I think the 3rd largest conveyancer in the country by volume so it is inevitable there will be many poor stories as well as good.
    I used them in the past for a house purchase and a remortgage and had no problems.
  • kingstreet
    kingstreet Posts: 39,254 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    OP/Grindeys were swallowed by a private equity firm and IMHO the service has not been as good from either/both since.
    I am a mortgage broker. You should note that this site doesn't check my status as a Mortgage Adviser, so you need to take my word for it. This signature is here as I follow MSE's Mortgage Adviser Code of Conduct. Any posts on here are for information and discussion purposes only and shouldn't be seen as financial advice. Please do not send PMs asking for one-to-one-advice, or representation.
  • london21
    london21 Posts: 2,142 Forumite
    1,000 Posts Fourth Anniversary Name Dropper
    TBG01 said:
    london21 said:
    The Christmas holidays would have slowed things down also.

    Reading the google reviews, a lot of unhappy clients, a lot of 1 star ratings. 
    And a lot of happy clients leaving 5 star ratings. 
    Latest 24 reviews have been 1 star.
    Maybe a change in the company services/structure or something.

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