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Asking creditor to remove a missed/late payment marker (PayPal)

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Hello everyone:

Long story short, paid PayPal Credit with money I had in my bank account in December (minimum as was/am going to clear balance this week as interest free period runs out). Turns out there was an overlap in payments going out so the payment was rejected. I didn't know this until I checked my credit file today (as I regularly do), where I noticed a missed/late payment marker.

This was entirely an accident and hasn't happened with PayPal credit before (or any other creditors for at least three years, since I started sorting my finances).

I have contacted PayPal to tell them I will settle the account tomorrow.

In short, can they remove the marker if I ask them to?

Do creditors ever do this and is it as waste of time me asking?

Thanks

Graham

Comments

  • Kakiste
    Kakiste Posts: 1,022 Forumite
    1,000 Posts Third Anniversary Debt-free and Proud! Name Dropper
    I think it's always worth asking; but I've had no luck in asking companies to remove or add markers- Even when I've provided Experian with photographs of letters showing dates of defaults they have referred them to the company in question and about 6 weeks later I get a response from Experian basically stating that the company doesn't see that there is a mistake so they won't change it. 
    Bottom line; 
    £49k paid off 
    Car HP paid off
    Debt Free!
    Saved Escape fund and moved out. 

    Current focus; saving Emergency fund
  • bazzyb
    bazzyb Posts: 1,586 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic


    In short, can they remove the marker if I ask them to?


    Yes they technically can as they are in control of what information they report.

    However as it appears to be factually correct then it is extremely unlikely that they will remove it.
  • Thank you all. I messaged them but at the moment no response. I might phone at some point but as suggested, doesn't look hopeful.
  • Naomim
    Naomim Posts: 3,117 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    I would suggest that if this is your one and only late payment marker then don't worry, it wont cause much of an issue.
    Credit Cards NOV 2019 £33,220.42 Sept 2023 £19,951.00 Tilly Tidy 20223/COLOR] Sept £43.71 Here's my diary: A Ditherer's Diary Again
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